FAQs

Healthcare Related Questions, Answered for You

Do you offer virtual or telehealth?

Due to our concern for our patient's well being and safety, we do provide appointments for therapy and medication mangement via teleheath (telephone and doxy.me).

Contact our front office to schedule your appointment via virtual/telehealth vice in-person.

What is a Prior Authorization and what is the turnaround time for Prior Authorizations?

A Prior Authorization (PA), is a requirement from your health insurance company that your doctor obtains approval from your plan before it will cover the costs of a specific medicine (determining on plan's formulary).

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Turn around time for a Prior Authorization is about 48 - 72 hours.

Do I have to take a Urine Drug Screening for every medication if I'm on Medicaid?

Only medications that require a UDS, will be for CNS Stimulants only.

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Examples of CNS Stimulants:

• Adderall (IR/XR)

• Amphetamine-Dextroamphetamine

• Methylphenidate

• Ritalin

• Vyvanse

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Virginia Medicaid's policy requires all recipients who are 18+ to have a Urine Drug Screening conducted 30 days prior to a PA being submitted, if not it will return with a denial.